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Ensuring that your Level Lock+ is properly connected and functioning is essential for maintaining the security of your smart home. Follow these steps to verify that your device is working correctly and is connected to your network.
Initial Setup Verification
Before testing the connection, make sure your Level Lock+ is installed correctly on your door and powered on. Confirm that the lock’s LED indicator shows a stable light, indicating it is powered and ready.
Check Connection to Wi-Fi Network
Open the Level app on your smartphone. Navigate to the device settings to see if the lock is connected to your Wi-Fi network. A connected device will display its status as “Online” or “Connected.”
Test Locking and Unlocking Functions
From the app, attempt to lock and unlock your door remotely. If the commands are successful and the lock responds accordingly, your device is functioning properly and connected correctly.
Perform a Manual Test
Physically lock and unlock the door using the Level Keypad or manually with the key. Then, check the app to see if the status updates accordingly. This confirms the lock’s status synchronization.
Check Battery Status
In the Level app, verify that the battery level is sufficient. A low battery can affect the lock’s performance. Replace batteries if the status indicates they are running low.
Update Firmware if Necessary
Ensure your Level Lock+ firmware is up to date. In the app, navigate to device settings and check for available updates. Installing the latest firmware can resolve connectivity issues and improve functionality.
Restart the Device
If you experience issues, try restarting the lock. Remove the batteries, wait a few seconds, then reinsert them. Check the app to see if the device reconnects automatically.
Verify Network Stability
Ensure your Wi-Fi network is stable. A weak or intermittent connection can cause communication problems. Restart your router if necessary and move the lock closer to the router if possible.
Contact Support if Issues Persist
If you have followed all these steps and your Level Lock+ still isn’t functioning properly, contact Level support for further assistance. Provide details about your setup and the troubleshooting steps you’ve taken.