Table of Contents
If you are experiencing issues with your Ubiquiti Unifi G4 Pro Camera, troubleshooting can help resolve common problems quickly. This guide provides steps to identify and fix typical issues to ensure your camera functions properly.
Initial Troubleshooting Steps
Before diving into detailed troubleshooting, restart your camera and network equipment. Sometimes, a simple reboot can resolve connectivity or performance issues.
Check that your camera is powered correctly and connected to the network. Verify cables and power sources are secure.
Common Issues and Solutions
Camera Not Showing Up in the Unifi Controller
- Ensure the camera is connected to the same network as your Unifi Controller.
- Check if the camera is powered on and indicator lights are active.
- Refresh the device list in the Controller or restart the Controller software.
- Update the firmware on both the camera and Controller to the latest version.
- Factory reset the camera if it still does not appear.
Video Feed Is Not Displaying
- Verify the camera is connected to the network and has a valid IP address.
- Check the camera’s live view URL in the Controller or via a web browser.
- Ensure your network firewall or security settings are not blocking video streams.
- Confirm that the camera has sufficient bandwidth and is not overloaded.
- Update the camera firmware if needed.
Connectivity and Power Issues
- Test the Ethernet cable with another device to confirm it is working.
- Replace the cable if it is damaged.
- Ensure PoE (Power over Ethernet) injector or switch is functioning properly.
- Try connecting the camera directly to a different PoE port.
- Check for any network outages or disruptions.
Advanced Troubleshooting
If basic troubleshooting does not resolve the issue, consider advanced steps such as resetting the camera to factory settings or inspecting network configurations.
Factory Reset the Camera
- Locate the reset button on the camera.
- Press and hold the reset button for 10-15 seconds until the LED indicator flashes.
- Release the button and allow the camera to reboot.
- Re-adopt the camera in the Unifi Controller.
Check Network Configuration
- Ensure your network DHCP server assigns a valid IP address to the camera.
- Verify no IP conflicts exist within your network.
- Set static IP addresses if necessary for consistent connectivity.
- Review firewall rules to allow camera traffic.
If issues persist after troubleshooting, contact Ubiquiti support or consult community forums for further assistance.