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If you’re experiencing slow internet speeds or frequent disconnections with your Orbi 960, you’re not alone. Many users encounter these issues, but most can be resolved with some simple troubleshooting steps. Understanding the common causes can help you restore optimal performance quickly.
Common Causes of Slow Speeds and Disconnections
- Interference from other wireless devices
- Outdated firmware
- Incorrect router placement
- Network congestion
- Hardware issues
Basic Troubleshooting Steps
Start with these fundamental steps to identify and resolve common problems:
- Restart your Orbi 960 router and modem.
- Check for firmware updates in the Orbi app or web interface.
- Reposition your router to a central, open location away from obstructions.
- Reduce interference by moving other wireless devices away from the router.
- Limit the number of devices connected simultaneously.
Advanced Troubleshooting Tips
If basic steps do not resolve the issues, consider these advanced tips:
- Change the Wi-Fi channel to reduce interference. Use tools like Wi-Fi Analyzer to identify the best channel.
- Reset your router to factory settings if problems persist, but back up your settings first.
- Check your internet speed using speed test websites to compare with your plan.
- Ensure your firmware is always up to date to benefit from security patches and performance improvements.
- Use Ethernet cables for devices that require stable, high-speed connections.
When to Contact Support
If you’ve tried all troubleshooting steps and still experience issues, contact Netgear support or your internet service provider. Provide details about your setup, the steps you’ve taken, and specific symptoms to help expedite assistance.