If you're experiencing video and audio lag with your Wyze Video Doorbell Pro, it can be frustrating. Fortunately, there are several troubleshooting steps you can take to resolve these issues and improve your device's performance.

Check Your Internet Connection

A stable and fast internet connection is essential for smooth video and audio streaming. Use a speed test tool to verify your internet speed. Wyze recommends at least 2 Mbps upload and download speeds for optimal performance.

Ensure Proper Wi-Fi Signal Strength

Weak Wi-Fi signals can cause lag. Place your router closer to the doorbell or consider using a Wi-Fi extender or mesh network to improve coverage. Use the Wyze app to check signal strength and ensure it is strong.

Update Firmware and App

Outdated firmware or app versions can lead to performance issues. Check for firmware updates for your Wyze Video Doorbell Pro through the Wyze app. Also, ensure your smartphone app is up to date.

Restart Your Devices

Sometimes, simply restarting your doorbell, router, and smartphone can resolve lag issues. Power off the devices, wait a few seconds, then turn them back on.

Adjust Video Settings

Lower the video resolution in the Wyze app to reduce bandwidth usage. This can decrease lag and improve streaming quality, especially on slower internet connections.

Check for Interference

Wireless devices like cordless phones, microwaves, and other Wi-Fi networks can interfere with your Wi-Fi signal. Minimize interference by relocating these devices or changing Wi-Fi channels.

Reset Your Wyze Video Doorbell Pro

If issues persist, perform a factory reset on your doorbell. Use the reset button on the device, hold it for 10-15 seconds, then set it up again through the Wyze app.

Contact Wyze Support

If none of the above steps resolve the lag, contact Wyze customer support for further assistance. They can help diagnose hardware issues or provide additional troubleshooting tips.