If you own an Eufy Indoor Cam S350 and want to access or download footage, follow these simple steps to ensure you can review your recordings whenever needed.

Prerequisites for Accessing Footage

Before accessing your footage, make sure you have:

  • An active Eufy Security app account linked to your Eufy Indoor Cam S350.
  • The camera properly set up and connected to your Wi-Fi network.
  • The latest version of the Eufy Security app installed on your smartphone or tablet.

Accessing Footage via the Eufy Security App

Follow these steps to view your footage:

  • Open the Eufy Security app on your device.
  • Log in with your account credentials if prompted.
  • Select your Eufy Indoor Cam S350 from the list of devices.
  • Navigate to the Timeline or Events tab to view recorded footage.

Downloading Footage from the Camera

To download footage for offline viewing or backup, follow these steps:

  • In the app, locate the specific clip or event you wish to download.
  • Tap on the clip to open it in full view.
  • Look for the Download icon, usually represented by a downward arrow.
  • Tap the Download icon to save the footage to your device.
  • The video will be stored in your device’s gallery or downloads folder.

Using the Eufy Security Website

If you prefer a desktop method, you can access your footage via the Eufy Security website:

  • Visit the Eufy Security web portal.
  • Log in with your account credentials.
  • Select your Indoor Cam S350 from the device list.
  • Navigate to the Recordings or Events section.
  • Click on the desired footage to view or download.

Tips for Managing Your Footage

To ensure easy access and organization of your recordings:

  • Create folders or labels for different events or dates.
  • Regularly back up important footage to cloud storage or external drives.
  • Keep your app and device firmware updated for optimal performance.
  • Secure your account with strong, unique passwords.

Troubleshooting Common Issues

If you encounter problems accessing or downloading footage, try these solutions:

  • Ensure your device has a stable internet connection.
  • Check that your app and firmware are updated to the latest versions.
  • Restart the camera and your device.
  • Verify that your account has the necessary permissions.
  • Contact Eufy customer support if issues persist.